Privacy policy

This policy explains how FIRELINE Emergency Response & Management handles personal information collected through this website. It applies to the website only.

We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles.

We collect only what you send us. Through the contact form that is your name, organisation, email address, phone number, enquiry type and message. Through the careers form it is your name, email address, phone number, the role you are interested in, your message and, if you choose to attach one, your resume.

We do not require you to create an account, and this website has no login.

To respond to your enquiry, to assess an application for work, and to keep a record of correspondence about a job or a tender.

We do not sell personal information. We do not share it with third parties for marketing, and we do not add you to a mailing list because you contacted us.

Form submissions are emailed to our operations team and a copy is stored in our content database, which is hosted by Supabase. Resumes are stored in a private bucket that is not publicly accessible.

Email delivery is handled by Resend. Website hosting is provided by Vercel. Both process data on our behalf and may hold it outside Australia.

To limit automated submissions we record a one-way hash of the IP address a submission came from. It cannot be reversed to recover the original address, and it is used only to rate limit the forms.

This website sets no advertising or tracking cookies.

If web analytics are enabled, they are configured to collect aggregate traffic information without identifying individual visitors.

Enquiries are retained while they are commercially relevant and then deleted. Applications and resumes are retained for up to twelve months so we can contact you if a suitable role opens, unless you ask us to remove them sooner.

You can ask what we hold about you, ask us to correct it, or ask us to delete it. Email operations@firelineerm.com.au and we will respond within a reasonable period.

If you believe we have mishandled your personal information, contact us at operations@firelineerm.com.au in the first instance. If you are not satisfied with our response, you can raise the matter with the Office of the Australian Information Commissioner.